Optics Applications & Technical Support Engineer

Utilicom; Santa Clara, Northern (CA, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

401K

Job summary

Samtec, Inc. in the United States is seeking an Applications & Technical Product Support Engineer (Optics) to support optical transceiver solutions for ML, medical, military, aerospace, and other advanced applications. This full-time on-site role collaborates with customers and cross-functional teams.

You will develop deep expertise in Samtec optical products, provide hands-on design-in support, and translate customer requirements into technical solutions. Travel may be required.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or a related technical field.
• Three or more years in optical module engineering, applications engineering, or technical support.
• Strong communication, analytical, and problem-solving skills; able to make complex concepts clear.
• Collaborative, organized, detail-oriented, and comfortable working across teams.
• U.S. citizen or resident alien, as required for ITAR compliance.

Responsibilities

• Develop and maintain deep expertise in Samtec optical products, including FireFly Embedded Optical Modules, and translate customer requirements into effective technical solutions.
• Provide hands-on design-in support through laboratory optical characterization, performance measurements, and system-level debugging across signal integrity, power integrity, firmware, thermal management, and optical performance.
• Apply knowledge of industry-standard protocols to position Samtec solutions effectively and help customers achieve their system-level performance goals.
• Partner closely with sales teams, field application engineers, customers, engineering, and marketing to accelerate product adoption, share insights, and create strong cross-functional alignment.
• Create and maintain clear, accurate technical documentation, including data sheets, application notes, and other customer-facing resources.
• Deliver engaging product training and technical presentations for sales teams, partners, and customers.
• Support customers on-site and represent Samtec at trade shows and industry events.
• Identify emerging market trends and customer needs, then collaborate with internal teams to help shape future products and capabilities.

Skills

Communication

Analytical skills

Problem-solving

Collaboration

Attention to detail

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related

Master's degree (preferred)

Job description

Samtec, Inc. in the United States is seeking an Applications & Technical Product Support Engineer (Optics) to support optical transceiver solutions for ML, medical, military, aerospace, and other advanced applications. This full-time on-site role collaborates with customers and cross-functional teams.

You will develop deep expertise in Samtec optical products, provide hands-on design-in support, and translate customer requirements into technical solutions. Travel may be required.