Licensed Optician

Insight Eye Care; City of Niagara Falls (NY); On-site; USD 46,000 - 58,000; Full time

Job summary

Insight Eye Care in Niagara Falls, NY is seeking a detail-oriented optician to help patients select eyewear, verify prescriptions, and ensure a comfortable, high-quality vision care experience.

You will work with frames, lenses, coatings, and lens enhancements, take precise measurements, and collaborate with optometrists to support a smooth patient journey, while delivering friendly, expert service.

Qualifications

• Active optician license as required by state/local regulations.
• Experience in optical retail or related patient service.
• Strong understanding of lenses, frames, coatings, fittings, and eyewear repairs.
• Excellent interpersonal and communication skills with a customer-first approach.
• Strong attention to detail when handling prescriptions and order entry.
• Ability to work in a fast-paced environment with multiple priorities.
• Basic computer skills and comfort using POS or optical management systems.
• Professional demeanor, reliability, and commitment to quality care.

Responsibilities

• Assist customers with selecting eyeglass frames, lenses, and lens enhancements based on needs, style, and prescription.
• Interpret and verify optical prescriptions and enter order information accurately.
• Take precise measurements, including pupillary distance and segment height.
• Adjust, fit, repair, and maintain eyeglasses for comfort and proper alignment.
• Educate customers on lens options, frame materials, coatings, and eyewear care.
• Process orders, track delivery status, and follow up on readiness or adjustments.
• Provide excellent customer service while addressing questions and warranty issues professionally.
• Maintain a clean, organized, welcoming optical sales area.
• Ensure compliance with state licensing, company policies, and professional standards.
• Collaborate with optometrists and staff to support a smooth patient experience.

Skills

Customer service mindset

Communication skills

Attention to detail

Multitasking

Tools

POS systems

Job description

We are seeking a detail-oriented and customer-focused professional to join our team in a patient-centered optical environment. In this role, you will help individuals select eyewear, interpret optical prescriptions, and ensure each person receives a comfortable, accurate, and high-quality vision care experience. The ideal candidate brings strong product knowledge, excellent communication skills, and a commitment to exceptional service.

Responsibilities

• Assist customers with selecting eyeglass frames, lenses, and lens enhancements based on their needs, style preferences, and prescription requirements.
• Interpret and verify optical prescriptions and enter order information accurately.
• Take precise measurements, including pupillary distance, segment height, and other fitting details as needed.
• Adjust, fit, repair, and maintain eyeglasses to ensure comfort and proper alignment.
• Educate customers on lens options, frame materials, coatings, and eyewear care.
• Process orders, track delivery status, and follow up on product readiness or adjustments.
• Provide excellent customer service while addressing questions, concerns, and warranty-related issues professionally.
• Maintain a clean, organized, and welcoming optical sales area.
• Ensure compliance with applicable state licensing requirements, company policies, and professional standards.
• Collaborate with optometrists, ophthalmic staff, and other team members to support a smooth patient experience.

Qualifications

• Active optician license, where required by state or local regulations.
• Experience in optical retail, eyewear dispensing, or a related patient service environment preferred.
• Strong understanding of lenses, frames, coatings, fittings, and eyewear repairs.
• Excellent interpersonal and communication skills with a customer-first approach.
• Strong attention to detail and accuracy when handling prescriptions and order entry.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Basic computer skills and comfort using point-of-sale or optical management systems.
• Professional demeanor, reliability, and a commitment to quality care.

Preferred Skills

• Knowledge of insurance, benefits verification, and vision plan processing.
• Experience with specialty lenses, progressive designs, or custom eyewear solutions.
• Ability to support sales goals while maintaining a high level of service and integrity.
• Experience with frame styling and product recommendations tailored to individual needs.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to grow your optical knowledge and professional skills.
• Competitive compensation and benefits, depending on experience.
• The chance to make a meaningful impact by improving the vision and confidence of the people you serve.