Optician I - Alan Optical

Keplr Vision; Buffalo Grove, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Keplr Vision in Buffalo Grove, IL is seeking a full-time Optician Assistant to ensure patients receive the best care. You will review prescriptions, educate patients on lens options, and help choose frames that fit medical and lifestyle needs.

The ideal candidate has 0–3 years of experience, strong customer service, organizational skills, adaptability, and professional phone etiquette. Training will be provided for optical specifics.

Qualifications

• Excellent customer service and professional presentation.
• 0-3 years of experience required.
• Optical experience preferred but training provided.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and lifestyle needs.
• Provide feedback on frame aesthetics.
• Assist with sales goals and customer service.
• Manage inventory of frames and contact lenses.
• Communicate with physicians about prescriptions and other eye-related issues.
• Place optical orders and understand insurance benefits.

Skills

Customer service

Presentation skills

Organizational skills

Coachable

Phone etiquette

Optical experience

Job description

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewearPlace optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians