Optician

The JOY FM; Augusta, Northern (GA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

The JOY FM is seeking an eyewear assistant to educate patients on lens options and assist with frame selections, while ensuring high customer service standards. You will interact with physicians regarding prescriptions and help with eyewear adjustments and frame repairs.

Ideal candidates have 0–3 years of experience, are coachable, adaptable, and possess professional phone etiquette. Training is provided for optical tasks and insurance benefits understanding.

Qualifications

• Excellent customer service skills and personal presentation are critical to this role.
• 0–3 years of experience in a related field.
• Good organizational and multitasking abilities.
• Coachable—open to feedback and continual improvement.
• Flexible and adaptable.
• Professional phone and office etiquette required.
• Optical experience is preferred but not required—we will train the right person.

Responsibilities

• Educate patients on their corrective lens options and help them choose a fit for medical needs and lifestyle.
• Provide honest but compassionate feedback on eyewear frame aesthetics.
• Communicate with physicians regarding prescriptions and eye-related issues.

Skills

Customer service

Organization

Multitasking

Coachable/open to feedback

Flexibility/adaptability

Phone & office etiquette

Job description

Description:

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences


• Provide honest but compassionate feedback about aesthetic choices in frames


• Communicate with physician with questions or concerns about prescriptions and other eye-related issues


• Perform adjustments and repairs of eyewear


• Place optical orders with a general understanding of insurance benefits

Qualifications:

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities


• Coachable-open to feedback and continual improvement


• Flexible and adaptable


• Professional phone and office etiquette required


• Optical experience is preferred but not necessary-we will train the right person