Optician

Alexandria Eye and Laser Center, LLC; New Iberia (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Alexandria Eye and Laser Center, LLC is seeking a friendly Optical Customer Service Associate to greet patients, educate on eyewear options, take measurements, and determine frame and lens selections based on prescriptions and lifestyle.

The role includes verifying insurance, collecting payments, processing orders, performing adjustments, maintaining displays, creating reports, and being flexible to weekend shifts.

Qualifications

• Education: High School Graduate or GED (Required).
• Experience: 1–3 years in an optical office (Preferred).

Responsibilities

• Provide customer service to create a pleasant patient experience.
• Explain lenses and glasses options; measure eye and frame fit.
• Verify insurance benefits and explain them to patients; collect payments.
• Process glasses and contact lens orders; perform adjustments and repairs.
• Dispense eyewear using proper final fitting techniques.
• Maintain frame boards and displays; ensure frames are tagged and clean.
• Create optical reports from the practice management system.
• Be flexible with schedule and willing to work weekends.

Skills

Customer service

Problem solving

Sales

Insurance knowledge

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Practice management system

Job description

Description

Customer Service - Creates a pleasant experience for every patient to include: smiling, welcoming body language, and attentiveness.

Problem Solving - Listens and discerns each patient's concern or request. Present yourself as one working to solve the problem. Taking ownership and making sure it gets done.

Sales - Presents services and products through educating, presenting, and interacting with all patients.

Examines written prescriptions to determine the specifications of lenses.

Recommends and advises on selection of eyeglass frames and lenses including selection of color, shape, and size after considering the prescription and the customer's occupation, habits, and facial features.

Instruct patients about adapting to, wearing, and caring for glasses.

Measures patient's eye, fit of frame and lens.

Verifies Insurance information and authorization available for patients.

Ability to read and understand insurance benefits and explain to patients.

Receives collection of payment from patient for eyewear.

Follow procedures for processing glasses and contact lens orders.

Performs adjustments and repairs on glasses.

Dispense eyewear using proper final fitting techniques and presentation.

Maintains frame boards and displays. Makes sure all holes are filled. All frames have a tag. Cleans frames and displays

Creates optical reports needed from the practice management system.

Will be required to be flexible in regards to prepared schedule and working
weekends

Requirements

Education: High School Graduate or General Education Degree (GED) (Required)

Experience: 1-3 years of experience in an optical office. (Preferred)