Optician - Full time - Taylor

Henry Ford Health; Taylor (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Henry Ford Health in Taylor, Michigan, is seeking a skilled Eyewear Consultant responsible for selecting, measuring, and fitting eyewear according to doctors’ specifications. The role involves communicating product benefits, conducting measurements, and managing eyewear orders in a retail optical environment.

Applicants should have a high school diploma and prefer previous optical or customer service experience. Evening and weekend hours are required for this position.

Qualifications

• High school diploma or GED required.
• Previous dispensing or optical experience preferred.
• Previous customer service, retail, or hospitality experience preferred.

Responsibilities

• Customize patient spectacle prescriptions using established methodologies.
• Communicate lens product benefits to patients.
• Conduct measurements required for lens fabrication.
• Input eyewear orders into the optical software program.
• Follow up on eyewear orders until delivery.
• Maintain cleanliness of displays and eyewear products.
• Assist with patient check-in and scheduling.

Skills

Customer service skills

Computer experience

Basic math skills

Optical dispensing experience

Ability to stand for extended periods

Education

High school diploma or GED

Job description

Overview

Responsible for selecting, measuring, and fitting eyewear following the doctors’ spectacle prescription specifications.

Principal Duties And Responsibilities

• Customize the patient’s spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
• Communicate the preferred lens family of products and the benefits of each
• Knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
• Conduct and record various measurements that are required to fabricate the lenses
• Properly inputting and processing eyewear orders into the software program for the optical laboratory
• Follow-up with the eyewear orders through completion and delivery
• Ensure visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
• Interpret, explain, and properly apply vision insurance coverage
• Assist with dispensing, adjusting, and trouble-shooting eyewear
• Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
• Neutralize and verify the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

Knowledge, Skills And Abilities Required

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service, retail, or hospitality experience preferred
• Previous dispensing/optical experience preferred
• Must be able to walk, bend and stand for extended periods of time
• Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services

Working Conditions

• Works in retail optical environment.
• Requires evening and weekend hours

Additional Information

• Organization: Community Care Services
• Department: HF Optimeyes Taylor SVC 2VS303
• Shift: Rotating
• Union Code: Not Applicable