Vision Care Assistant — Eye Exam Support

Henry Ford Health; Michigan; On-site; USD 35,000 - 55,000; Full time

Job description

General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in‑office minor medical procedures, and contact lens follow‑ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post‑exam follow‑up.

Principal Duties and Responsibilities

• Perform visual preliminary testing, including auto refraction, intra‑ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, and other related skill sets.
• Document preliminary testing and patient information (chief complaint, medical history, medications, social history, previous/current contact lens and eyewear prescriptions) into the electronic medical record.
• Escort patient throughout the exam process and transfer authority to the appropriate department (eyewear consultant, dispenser, or customer service representative). Educate patients on contact lens handling, wearing schedule, care, and importance of owning prescription glasses.
• Accurately follow scheduling guidelines and stay within allotted time to perform preliminary testing and EMR entries for each scheduled appointment.
• Interpret the doctor’s prescription and suggest products and enhancements to address specific prescription requirements.
• Complete the department training program and all necessary educational requirements.
• Answer and address customer concerns and questions.
• Direct customers to the appropriate source when unable to address questions.
• Handle multiple customers effectively with tact and a sense of urgency.

Knowledge, Skills, and Abilities Required

• High school diploma or GED required.
• Previous computer experience and basic math skills preferred.
• Previous customer service or optometric tech experience preferred.
• Knowledge of electronic medical records preferred.
• Retail, hospitality, or customer service experience preferred.
• Must be able to walk, bend, and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford Optimeyes.
• Must meet or exceed core customer service responsibilities, standards, and behaviors per HFHS’ Customer Service Policy.
• Must practice customer skills through ongoing training and in‑services.

Working Conditions

• Works in a retail optical environment.
• Requires evening and weekend hours.

Additional Information

• Organization: Community Care Services
• Department: Henry Ford OptimEyes Clinton
• Shift: Rotating
• Union Code: Not Applicable