Optometric Assistant - Full time - Clinton Township

Henry Ford Health; Michigan; On-site; USD 35,000 - 55,000; Full time

Job summary

Henry Ford Health is seeking an Optometric Technician to support doctors during comprehensive vision and medical exams, contact lens follow‑ups, and post‑exam care.

Responsibilities include performing preliminary testing, documenting results in the EMR, and educating patients on contact lens handling and eyewear wear schedules. The role requires strong customer service, basic math, and reliability in a retail optical environment.

Qualifications

• Requires high school diploma or GED.
• Prefer prior computer experience and basic math skills.
• Experience in customer service or optometric tech roles is advantageous.
• Knowledge of electronic medical records is preferred.
• Retail, hospitality, or customer service background is valued.

Responsibilities

• Assist doctor with comprehensive visual and medical exams and post‑exam follow‑ups.
• Perform preliminary testing (refraction, IOP, visual acuity, etc.) and document results in EMR.
• Educate patients on contact lens care and eyewear usage; direct to appropriate departments as needed.
• Follow scheduling guidelines to complete tests and EMR entries within allotted times.
• Interpret prescriptions and suggest appropriate products or enhancements.
• Complete required department training and adhere to customer service policies.
• Answer customer questions and guide to correct team when needed.
• Manage multiple customers with professionalism and urgency.

Skills

Basic math

Computer experience

Customer service

EMR knowledge

Retail/hospitality experience

Education

High school diploma or GED

Tools

EMR system knowledge

Job description

General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in‑office minor medical procedures, and contact lens follow‑ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post‑exam follow‑up.

Principal Duties and Responsibilities

• Perform visual preliminary testing, including auto refraction, intra‑ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, and other related skill sets.
• Document preliminary testing and patient information (chief complaint, medical history, medications, social history, previous/current contact lens and eyewear prescriptions) into the electronic medical record.
• Escort patient throughout the exam process and transfer authority to the appropriate department (eyewear consultant, dispenser, or customer service representative). Educate patients on contact lens handling, wearing schedule, care, and importance of owning prescription glasses.
• Accurately follow scheduling guidelines and stay within allotted time to perform preliminary testing and EMR entries for each scheduled appointment.
• Interpret the doctor’s prescription and suggest products and enhancements to address specific prescription requirements.
• Complete the department training program and all necessary educational requirements.
• Answer and address customer concerns and questions.
• Direct customers to the appropriate source when unable to address questions.
• Handle multiple customers effectively with tact and a sense of urgency.

Knowledge, Skills, and Abilities Required

• High school diploma or GED required.
• Previous computer experience and basic math skills preferred.
• Previous customer service or optometric tech experience preferred.
• Knowledge of electronic medical records preferred.
• Retail, hospitality, or customer service experience preferred.
• Must be able to walk, bend, and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford Optimeyes.
• Must meet or exceed core customer service responsibilities, standards, and behaviors per HFHS’ Customer Service Policy.
• Must practice customer skills through ongoing training and in‑services.

Working Conditions

• Works in a retail optical environment.
• Requires evening and weekend hours.

Additional Information

• Organization: Community Care Services
• Department: Henry Ford OptimEyes Clinton
• Shift: Rotating
• Union Code: Not Applicable