Optician: Frame Specialist & Patient Experience Leader

Seeitclear; Rockford (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Grand Rapids Ophthalmology in Rockford, MI is seeking an Optician to enhance the Total Patient Experience while supporting eyewear sales and medical needs. The role dispenses and fits glasses and contacts per provider prescriptions, connecting patient needs with products and services.

Responsibilities include frame selection, lens options, lensometry, measurements, and ensuring accurate patient orders in E360. Proficiency with Microsoft Office is a plus; HIPAA compliance is required.

Qualifications

• High school diploma or GED required.
• One year in a customer interactive position or equivalent.
• ABO/ABOC and NCLE certifications (or obtained within first 2 years) preferred.
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients while delivering medical support.
• Determine patients’ wants and needs and sell to exceed expectations.
• Assist patients in selecting frames according to style, color, measurements and prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend lenses, coatings and frames to suit patient needs.
• Accurately collect measurements (bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, pantoscopic tilt).
• Dispense orders and repair/adjust frames; dispense glasses and contacts in E360.
• Maintain inventory and follow all policies and job aids.

Skills

Communication skills

Insurance forms literacy

Document interpretation

Report writing

Public speaking

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Grand Rapids Ophthalmology in Rockford, MI is seeking an Optician to enhance the Total Patient Experience while supporting eyewear sales and medical needs. The role dispenses and fits glasses and contacts per provider prescriptions, connecting patient needs with products and services.

Responsibilities include frame selection, lens options, lensometry, measurements, and ensuring accurate patient orders in E360. Proficiency with Microsoft Office is a plus; HIPAA compliance is required.