Optical Sales & Frame Fitting Specialist

Seeitclear; Holland (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Grand Rapids Ophthalmology is seeking an Optician to join our ophthalmology team. You will dispense and fit glasses and contacts, following prescriptions from Optometrists and Ophthalmologists, and help connect patient needs with our products and services.

You will build relationships with patients, educate them on lens options and coatings, and use the lensometer tools to ensure precise measurements and fittings.

Qualifications

• High school diploma or GED required.
• At least 1 year in a customer-interactive position or equivalent experience.

Responsibilities

• Build relationships with patients while delivering medical support.
• Determine patients’ needs and upsell products.
• Assist patients in selecting frames based on style, facial measurements, and prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate on lenses, coatings, and frames to suit patient needs.
• Collect measurements such as bridge size, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense orders and repair/adjust frames.
• Ensure eyewear orders are dispensed in the system (E360).
• Maintain clean, well-organized display areas and inventory accuracy.
• Perform general office duties as directed by manager.
• Assist with other office duties as needed.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Reading insurance forms

Reading safety/operating manuals

Writing routine reports

Public speaking

HIPAA compliance

Education

High school diploma or GED

1 year in a customer-interactive position

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Grand Rapids Ophthalmology is seeking an Optician to join our ophthalmology team. You will dispense and fit glasses and contacts, following prescriptions from Optometrists and Ophthalmologists, and help connect patient needs with our products and services.

You will build relationships with patients, educate them on lens options and coatings, and use the lensometer tools to ensure precise measurements and fittings.