Optician

AEG Vision; Greensburg (Westmoreland County); On-site; USD 35,000 - 52,000; Part time

Job summary

AEG Vision is seeking an Optician in Greensburg, PA to help patients select eyewear and lenses, take measurements, and ensure proper fit and prescription accuracy. You will manage orders, communicate status, and provide exemplary customer service.

Responsibilities include frame and lens selection guidance, lab order creation, and minor repairs. A strong emphasis on accuracy, organization, and teamwork with technicians and staff is expected.

Qualifications

• High School Diploma required or equivalent.
• Minimum of one-year experience as an Optician preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail demanded.
• Excellent verbal and written communication skills.
• Excellent customer service and sales abilities.
• Good manual dexterity and hand-eye coordination.
• Ability to lift up to 30 lbs and stand for long periods.

Responsibilities

• Help patients select frames, lenses, and lens treatments based on needs and lifestyle.
• Take and verify patient measurements for proper fit.
• Explain prescriptions and eyewear options to patients.
• Create work orders for lab technicians with exact lens specs.
• Monitor order status and relay updates to patients.
• Perform eyewear adjustments and minor repairs.
• Maintain store cleanliness and display organization.
• Collaborate with technicians, front desk, managers, and optometrists.

Skills

Customer service

Sales

HIPAA knowledge

Communication

Attention to detail

Manual dexterity

Strong organizational skills

Team collaboration

Education

High School Diploma

Tools

Pupilometer

PD Sticks

Lensometer

Frame warmers

Hand tools

Job description

Job Description

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
• Develops own clientele from providing outstanding service and obtaining referrals
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedbackAdjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
• Restocks retail boards with new merchandize
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc
• Performs other duties as needed and as assigned by manager

#14899

Greensburg, Pennsylvania, USA

Full-Time/Part-Time

Part-time

Requirements

Qualifications

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.