Optician

Ochsner Health; New Orleans (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

A healthcare provider in New Orleans is seeking a skilled optician to assist patients in selecting, fitting, and adjusting eyewear and contact lenses. The ideal candidate has a high school diploma and one year of optical experience. Strong customer service and communication skills are essential. Responsibilities include order documentation, online insurance filing, and patient education. This role involves medium physical demands and may require travel to satellite locations.

Qualifications

• 1 year related optical experience required.
• Ability to perform advanced-level optician duties.

Responsibilities

• Assists customers with eyeglass and contact lens orders.
• Makes repairs, adjustments, and other basic maintenance to eyewear.
• Documents patient and order information.
• Provides excellent customer service.
• Reviews prescriptions to ensure accurate measurements.
• Places contact lens Rx orders and orders office supplies.
• Performs online insurance filing.
• Fits, inserts, and removes contact lenses.
• Performs other related duties as required.

Skills

Proficiency in using computers and software

Effective verbal and written communication skills

Excellent interpersonal and customer service skills

Strong decision-making skills

Ability to prioritize and organize

Advanced optician duties

Knowledge of filing vision materials claims

Ability to work a flexible schedule

Education

High school diploma or equivalent

Job description

This job assists patients in selecting, fitting, measuring, adjusting, and repairing eyewear, demonstrates proper techniques to insert, remove, and care for contact lenses, and provides patient education to ensure patients have complete information about all available options.

Education

Required: High school diploma or equivalent.

Work Experience

Required: 1 year related optical experience.

Knowledge, Skills, and Abilities

• Proficiency in using computers, software, and web-based applications and ability to operate a computer and/or mainframe terminal and multi-line telephone.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent interpersonal and customer service skills.
• Strong decision-making and delegation skills with the ability to maintain strict confidentiality.
• Ability to prioritize, organize, and coordinate multiple work assignments in a fast‑paced environment under minimal supervision.
• Ability to perform advanced‑level optician duties.
• Knowledge of filing vision materials claims for eyeglasses and contact lenses electronically through web portal (i.e., EyeMed, Spectera, Davis Vision).
• Ability to work a flexible schedule and travel to other satellite locations when necessary depending on staffing needs.

Job Duties

• Assists customers with eyeglass and contact lens orders.
• Makes repairs, adjustments, and other basic maintenance to eyewear.
• Documents patient and order information.
• Provides excellent customer service.
• Reviews prescriptions to ensure accurate measurements.
• Places contact lens Rx orders and orders office supplies as needed.
• Adapts behavior to the specific patient population, respecting privacy, appropriately introducing themselves, explaining services, requesting permissions, and communicating in a suitable style.
• Performs online insurance filing.
• Fits, inserts, and removes contact lenses.
• Performs other related duties as required.

Physical and Environmental Demands

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. The role involves walking or standing to a significant degree and may require pushing and pulling of materials with negligible weight. Exposure to blood, body fluid, tissue, communicable diseases, hazardous medications, or hazardous waste is minimal under normal routine. The role is not a Sedentary Work position.

Equal Opportunity Employment

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.