Optical Technician & Patient Experience Specialist

Nationwide Vision; Sierra Vista (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Benefits package

401k matching

PTO & holidays

Maternity leave

Base pay

Employee discounts

Job summary

Nationwide Vision in Sierra Vista, AZ is seeking an Optical Technician to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists. You will help patients choose frames and coordinate measurements with prescriptions.

You will operate the auto-lensometer and manual lensometer, educate on lenses and coatings, and ensure accurate patient orders in E360 while upholding HIPAA standards. This is a full-time role with competitive benefits.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Dispense all glasses and/or contact lens orders in E360

Skills

Communication skills

Insurance forms

Read/interpret docs

Safety procedures

Public speaking

HIPAA compliance

Background check

Work eligibility

Education

High school diploma

Medical office experience

Customer interaction

Tools

Excel

Word

PowerPoint

Outlook

Job description

Nationwide Vision in Sierra Vista, AZ is seeking an Optical Technician to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists. You will help patients choose frames and coordinate measurements with prescriptions.

You will operate the auto-lensometer and manual lensometer, educate on lenses and coatings, and ensure accurate patient orders in E360 while upholding HIPAA standards. This is a full-time role with competitive benefits.