Optical Technician: Frame Fitting & Patient Care

EyeCare Partners; Homewood (AL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits package

401k match

PTO & holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

EyeCare Partners seeks an Optical Technician in Homewood, AL to dispense and fit glasses and contacts from prescriptions written by optometrists and ophthalmologists. The role connects patient needs to our products and services and supports the Total Patient Experience.

The position requires strong customer service, accuracy in measurements, and familiarity with frames and lenses. ABO/NCLE certifications are preferred but not required; high school diploma or GED is essential.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Customer service

Medical office experience

Eye care knowledge

Communication skills

Education

High school diploma or GED

ABO/NCLE preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks an Optical Technician in Homewood, AL to dispense and fit glasses and contacts from prescriptions written by optometrists and ophthalmologists. The role connects patient needs to our products and services and supports the Total Patient Experience.

The position requires strong customer service, accuracy in measurements, and familiarity with frames and lenses. ABO/NCLE certifications are preferred but not required; high school diploma or GED is essential.