Optical Store Team Lead — Growth & Service

National Vision, Inc.; Melbourne (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flexible Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Job summary

National Vision, Inc. is hiring an Assistant Manager at Eyeglass World in Melbourne, FL to oversee daily store operations and deliver exceptional eye care and shopping experiences. You will lead a team, drive sales, manage promotions, and coordinate with store leadership to balance staffing with volume.

The role emphasizes coaching, customer service excellence, and collaboration with doctors and corporate teams to meet performance goals while supporting growth and a positive work environment.

Qualifications

• Optical sales experience preferred; supervisory experience a plus.
• Strong leadership and ability to coach and develop store associates.
• Solid understanding of store operations and success metrics.
• Excellent written and verbal communication for team management.
• Ability to analyze financial reports and store performance.

Responsibilities

• Drive and achieve profit, sales and performance goals according to National Vision standards.
• Monitor sales results against budgeted targets.
• Ensure all store associates deliver the highest level of customer service.
• Maintain awareness of same-day service using Ready When Promised production board.
• Communicate with General Manager, District Manager and Corporate Office; provide store reporting.
• Develop and maintain relationships with doctors associated with the store; act as liaison between doctor and staff.
• Ensure promotions, advertising and merchandising are properly executed and communicated to staff and doctors.
• Supervise and motivate Optical Sales Associates and ensure day-to-day functions are completed.
• Assist GM with staffing to store volume; participate in recruiting and retention of staff.
• Motivate associates to exceed performance standards.

Skills

Optical sales experience

Leadership & coaching

Customer service excellence

Communication skills

Financial reporting

Job description

National Vision, Inc. is hiring an Assistant Manager at Eyeglass World in Melbourne, FL to oversee daily store operations and deliver exceptional eye care and shopping experiences. You will lead a team, drive sales, manage promotions, and coordinate with store leadership to balance staffing with volume.

The role emphasizes coaching, customer service excellence, and collaboration with doctors and corporate teams to meet performance goals while supporting growth and a positive work environment.