Optical Store Supervisor & Customer Experience Lead

Visionworks of America, Inc.; Harrisburg (Dauphin County); On-site; USD 35,933 - 47,570; Full time

Benefits offered by this job

Vision Coverage

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America, Inc. in Harrisburg, PA is seeking an Optical Supervisor/Assistant Manager to lead the store and assist the General Manager in achieving financial goals while delivering a human and bold patient and customer journey.

The role involves supervising staff, coaching associates, coordinating appointments, and driving profitability. The position is full time with a pay rate of $17.26–$22.87 per hour.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Customer service

Education

HS Diploma, GED or equivalent

Job description

Visionworks of America, Inc. in Harrisburg, PA is seeking an Optical Supervisor/Assistant Manager to lead the store and assist the General Manager in achieving financial goals while delivering a human and bold patient and customer journey.

The role involves supervising staff, coaching associates, coordinating appointments, and driving profitability. The position is full time with a pay rate of $17.26–$22.87 per hour.