Optical Store Leader: Drive Service & Growth

EssilorLuxottica; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

For Eyes is seeking a Store Manager to drive store performance and deliver an exceptional customer experience. You will coach and develop associates, manage staffing, and align retail operations with company goals in a hosted environment.

The role emphasizes leadership, training, and financial analysis to improve profitability while maintaining high service standards across the store team.

Qualifications

• High School graduate or equivalent.
• 3+ years as an optical associate or non-optical retail management.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Knowledge of current store merchandise.
• High level of business acumen.
• College degree or equivalent.
• State licensure and/or ABO Certification in non-licensed states.
• Previous experience in customer service and retail.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service
• Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
• Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
• Coach and train associates in technical dispensing techniques, sales, customer service, and bookkeeping functions. Continuously develop co-workers’ optical knowledge and skills.
• Drive profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on all targets set
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations
• Executes and on-boards staffing to guidelines.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
• Leads Doctor of Optometry and Host business partnership and co-planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.
• Lead positive attitude toward all company objectives and directives; demonstrate teamwork at all times.

Skills

Customer service

Leadership

Communication

Sales skills

Team building

Negotiation

Cash handling

Education

High School diploma

College degree

ABO Certification

Tools

POS system

Cash register

Computers

Job description

For Eyes is seeking a Store Manager to drive store performance and deliver an exceptional customer experience. You will coach and develop associates, manage staffing, and align retail operations with company goals in a hosted environment.

The role emphasizes leadership, training, and financial analysis to improve profitability while maintaining high service standards across the store team.