Optical Store Lead & Performance Coach

National Vision, Inc.; Independence (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k Retirement Savings

Employee Eyewear Discount

Paid Time Off & Holidays

Job summary

National Vision, Inc. is seeking an Assistant Eyeglass Manager to oversee the eyeglass department, drive sales, and ensure top-tier customer service in a nationwide optical retail environment.

You will supervise Opticians and Sales staff, manage operations, and collaborate with store leadership to forecast staffing needs and execute promotions. This role offers growth opportunities within a large, patient-focused retailer.

Qualifications

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (oral and written) for effective management of teams.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Skills

Optical sales

Leadership

Communication

Organizational skills

Financial analysis

Problem solving

Job description

National Vision, Inc. is seeking an Assistant Eyeglass Manager to oversee the eyeglass department, drive sales, and ensure top-tier customer service in a nationwide optical retail environment.

You will supervise Opticians and Sales staff, manage operations, and collaborate with store leadership to forecast staffing needs and execute promotions. This role offers growth opportunities within a large, patient-focused retailer.