Optical Store Manager: Lead Team and Patient Care

Shopko Optical; Oshkosh (WI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

401K with match

Vacation pay/personal day

Sick pay

Employee assistance program

On-the-job training & certification

Job summary

Shopko Optical seeks an Optical Manager to lead our Oshkosh, Wisconsin location. You will supervise the optical team, manage dispensing of eyewear and patient care, set strategic goals and drive financial performance. Hire, train, and coach staff while partnering with the Optometrist to deliver exceptional patient care and service.

The role emphasizes leadership, customer service excellence, and operational oversight to meet sales and service objectives in a dynamic retail optical environment.

Qualifications

• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• Proven ability to lead, coach and build relationships in a professional environment.
• Able to direct and motivate a diverse teammate network.

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Hire, develop and train teammates and manage performance.
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results.
• Ensure store is compliant with all company HR policies and regulations.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Education

High School Diploma

Tools

Microsoft Office

Job description

Shopko Optical seeks an Optical Manager to lead our Oshkosh, Wisconsin location. You will supervise the optical team, manage dispensing of eyewear and patient care, set strategic goals and drive financial performance. Hire, train, and coach staff while partnering with the Optometrist to deliver exceptional patient care and service.

The role emphasizes leadership, customer service excellence, and operational oversight to meet sales and service objectives in a dynamic retail optical environment.