Optical Specialist: Elevate Eyewear Experience

National Vision, Inc.; Lexington (KY); Sur place; USD 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Parental Leave

Employee Eyewear Discount

Résumé du poste

Eyeglass World, part of National Vision, seeks an Optical Specialist in Lexington. In this role you greet customers, guide eyewear selection, perform final fittings, and deliver polished handoffs that reflect our brand.

You’ll support store flow from pre-exam to pickup, ensure finish quality, and maintain an organized, welcoming environment. National Vision offers competitive pay, health and dental insurance, 401k, paid time off, and employee eyewear discounts.

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)

Responsabilités

• Create an Exceptional Customer Experience: Deliver warm, confident, and personalized service at every stage of the visit
• Create an Exceptional Customer Experience: Guide customers through eyewear selection, final fitting, and product education
• Create an Exceptional Customer Experience: Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow: Assist with patient flow and pre exam screenings to support Optometrists
• Support Clinical & In Store Flow: Help ensure smooth transitions between exam, finish, and pickup moments
• Support Clinical & In Store Flow: Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence: Perform finishing work including final adjustments, inspections and quality checks
• Own Finish & Quality Excellence: Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Own Finish & Quality Excellence: Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care: Support order entry, tracking, and timely completion
• Operate with Precision & Care: Maintain organized, clean, and efficient finish and retail areas
• Operate with Precision & Care: Identify and resolve quality or service issues proactively
• Bring the Brand to Life: Model Eyeglass World service standards, tone, and behaviors in every interaction
• Bring the Brand to Life: Uphold visual, experiential, and operational brand standards in the store
• Bring the Brand to Life: Partner with the store team to deliver a consistent and elevated experience

Connaissances

Strong multitasking

Time management

Organizational skills

Clear communication

Educate customers effectively

Prioritize customer satisfaction

Support store team

Formation

High School Diploma or equivalent

Description du poste

Eyeglass World, part of National Vision, seeks an Optical Specialist in Lexington. In this role you greet customers, guide eyewear selection, perform final fittings, and deliver polished handoffs that reflect our brand.

You’ll support store flow from pre-exam to pickup, ensure finish quality, and maintain an organized, welcoming environment. National Vision offers competitive pay, health and dental insurance, 401k, paid time off, and employee eyewear discounts.