Optical Services Associate | Patient Care & Sales

Henry Ford Health; Michigan; On-site; USD 18,000 - 28,000; Full time

Job summary

Henry Ford Health in Michigan is seeking an Optical Service Rep to be the first point of contact for patients, delivering friendly and efficient service. You will resolve inquiries, complete sales, and coordinate services with departments to ensure a seamless patient experience.

This role supports the Optical department within Henry Ford Health's Community Care Services, emphasizing access to care and patient-centered service. Prior retail or customer service experience is valued.

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills and prioritize multiple tasks.

Responsibilities

• Greet and direct patients in a friendly, professional manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing.
• Complete and record sales transactions accurately in the HFO POS system.
• Work closely with all HFO departments to coordinate patients' services.

Skills

Customer service

Basic math

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Point of Sale (POS) system

Job description

Henry Ford Health in Michigan is seeking an Optical Service Rep to be the first point of contact for patients, delivering friendly and efficient service. You will resolve inquiries, complete sales, and coordinate services with departments to ensure a seamless patient experience.

This role supports the Optical department within Henry Ford Health's Community Care Services, emphasizing access to care and patient-centered service. Prior retail or customer service experience is valued.