Optical Sales Lead — Patient-Centric Experience

VisionWorks; Montgomery Village (MD); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical & Dental for Full Timers

And more!

Job summary

Visionworks is seeking a Sr. Optical Specialist - Lead/Sales Lead to be the face of our store, guiding patients through the eyewear journey with warmth and expertise.

You will know our products, perform measurements, and ensure a smooth, human and bold customer experience. With at least 12 months optical experience or ABO Certification, you will drive daily sales, engage with customers, restock, merchandise, and fulfill eyewear orders.

Qualifications

• 12 months optical experience necessary (within Visionworks or other organization) or ABO Certification in lieu of experience
• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

Responsibilities

• Delivers daily sales goals by ensuring the best execution of the Customer/Patient Experience journey
• Engage with patients/customers and recommend products and services that meet their eye care needs
• Measure patients/customers for their eyewear and maintain product/optical knowledge through cont. training and development to ensure eyewear is Right the First Time
• Execute day-to-day operational activities to support the store's financial and customer experience goals including restocking inventory, merchandising, and order fulfillment of eyewear to ship

Skills

Optical knowledge

Customer service

Sales skills

Education

HS diploma

ABO Certification

Job description

Visionworks is seeking a Sr. Optical Specialist - Lead/Sales Lead to be the face of our store, guiding patients through the eyewear journey with warmth and expertise.

You will know our products, perform measurements, and ensure a smooth, human and bold customer experience. With at least 12 months optical experience or ABO Certification, you will drive daily sales, engage with customers, restock, merchandise, and fulfill eyewear orders.