Optical Sales & Finish Specialist

Nationalvision1; Lubbock (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with company

Stock purchase plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision's Eyeglass World is seeking an Optical Specialist to deliver confident, high-quality service from pre-exam support to eyewear readiness and pickup. The role blends customer connection with optical finishing excellence.

You will guide customers through eyewear selection, ensure accurate fittings, educate on product features, and uphold brand standards to create a seamless, elevated experience for every guest.

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Skills

Strong multitasking, time management,

Clear communication

Educate customers effectively

Prioritize customer satisfaction

Support store team in shared goals

Bilingual abilities

Education

High School Diploma or equivalent

Job description

National Vision's Eyeglass World is seeking an Optical Specialist to deliver confident, high-quality service from pre-exam support to eyewear readiness and pickup. The role blends customer connection with optical finishing excellence.

You will guide customers through eyewear selection, ensure accurate fittings, educate on product features, and uphold brand standards to create a seamless, elevated experience for every guest.