Eyewear Specialist: Patient Care, Fitting & Insurance

Virginia Eye Institute; Richmond (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Virginia Eye Institute in Richmond, VA is hiring a full-time optician to join our busy ophthalmology and optometry team. You will assist patients, explain insurance benefits, and help choose the best visual solutions based on daily activities.

You will analyze prescriptions, handle eyewear fabrication quality control, process orders in the EHR, manage payments, and coordinate with doctors to ensure accurate pricing and patient satisfaction.

Qualifications

• Excellent customer service and ability to explain insurance benefits.
• Ability to analyze prescriptions to recommend frames and lenses.
• Experience with eyewear fabrication quality control.
• Proficiency processing eyeglass and contact lens orders; HIPAA compliant.

Responsibilities

• Greet patients promptly and assist with insurance benefits.
• Analyze prescriptions to ensure proper frame and lens selection.
• Monitor lab fabrication quality and final inspection.
• Process orders in the EHR and track status.
• Handle payments and insurance billing at point of sale.
• Explain pricing and assist with patient education.

Skills

Customer service

Insurance benefits

Prescription analysis

Eyewear knowledge

HIPAA compliance

Education

Optician Certification

High School Diploma or equivalent

Tools

EHR system

Billing software

Job description

Virginia Eye Institute in Richmond, VA is hiring a full-time optician to join our busy ophthalmology and optometry team. You will assist patients, explain insurance benefits, and help choose the best visual solutions based on daily activities.

You will analyze prescriptions, handle eyewear fabrication quality control, process orders in the EHR, manage payments, and coordinate with doctors to ensure accurate pricing and patient satisfaction.