Optical Retail Associate — Flexible Scheduling & Impact

Eyemart Express; Shreveport (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

Eyemart Express in Shreveport, LA is seeking a part-time Optical Retail Sales Associate to help customers select frames, lenses, and coatings while ensuring accurate measurements for labs. The role includes dispensing glasses and providing friendly, knowledgeable service in a fast-paced optical retail environment.

The position emphasizes flexible scheduling, base pay plus incentives, and on-site teamwork with opportunities to train in optical processes.

Qualifications

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Patient Assessment: Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products.
• Measurements: Take necessary measurements (i.e., measuring the patient’s pupillary distance).
• Work Orders: Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
• Lens Selection: Pull correct lenses according to work order specifications.
• Product Inspection: Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
• Adjustments and Repairs: Adjust/repair damaged frames, replace nose pads, and missing screws.
• Merchandise Management: Price, stock, and straighten merchandise.

Skills

Customer service

Retail sales

Communication

Education

High School Diploma or GED

Job description

Eyemart Express in Shreveport, LA is seeking a part-time Optical Retail Sales Associate to help customers select frames, lenses, and coatings while ensuring accurate measurements for labs. The role includes dispensing glasses and providing friendly, knowledgeable service in a fast-paced optical retail environment.

The position emphasizes flexible scheduling, base pay plus incentives, and on-site teamwork with opportunities to train in optical processes.