Optical Patient Care Technician

Now Optics; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Free eyeglasses

Paid time off that increases with seniority

Employee recognition programs

Commission on sales

Job summary

Now Optics in Tyler, Texas, seeks a dedicated team member to provide outstanding customer service and support in a dynamic retail optical environment. Responsibilities include greeting customers, scheduling appointments, and assisting management with patient issues. The ideal candidate will have strong communication skills and a passion for customer satisfaction.

Join a fast-growing company that values quality and integrity, offering competitive compensation and benefits, including free eyeglasses and professional development opportunities.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Skills to communicate effectively with a diverse group of people.
• Ability to build rapport and empathize with patients.

Responsibilities

• Greet patients and customers as they enter the store.
• Identify patients' needs to ensure a memorable experience.
• Schedule and confirm appointments and enter patient history.
• Assist management team with patient complaint resolution.
• Execute customer repairs and ensure delivery accuracy.

Skills

Outstanding customer service

Effective communication

Active listening

Problem solving

Collaborative spirit

Multitasking

Education

High school diploma or equivalent

Job description

Now Optics in Tyler, Texas, seeks a dedicated team member to provide outstanding customer service and support in a dynamic retail optical environment. Responsibilities include greeting customers, scheduling appointments, and assisting management with patient issues. The ideal candidate will have strong communication skills and a passion for customer satisfaction.

Join a fast-growing company that values quality and integrity, offering competitive compensation and benefits, including free eyeglasses and professional development opportunities.