Optical Manager-Fashion Valley

Warby Parker; San Diego (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Paid holidays

Vacation days

Retirement savings plan (401(k))

Paid parental leave

Free eyewear

Job summary

Warby Parker is hiring an Optical Manager in San Diego, California. The role requires a licensed dispensing optician with over 2 years of management experience. Responsibilities include leading a team of opticians, ensuring high customer satisfaction, and meeting optical standards. The position offers various benefits, including health insurance, paid time off, and more. Candidates must be detail-oriented and possess strong leadership and communication skills.

Qualifications

• 2+ years of management experience in an optical environment.
• Ability to communicate technical terms to customers.
• Detail-oriented and organized in fast-paced settings.

Responsibilities

• Manage a team of opticians and provide feedback.
• Work directly with customers to fulfill eyewear needs.
• Ensure finished eyewear meets optical standards.

Skills

Leadership

Customer service

Optical expertise

Communication

Detail-oriented

Education

Licensed dispensing optician or ABO certification

Job description

Warby Parker is looking for a highly skilled Optical Manager to join our growing in‑house Optical team. In this role, you will use your professional skill set and product expertise to create incredible experiences for customers, leaving both longtime fans and first‑time wearers excited and confident about our glasses.

What You’ll Do

Optical duties

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that finished eyewear meets our optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers using your expertise.

Leadership responsibilities

• Manage a team of Opticians, providing feedback, facilitating development conversations, and leading by example.
• Uphold exceptional service standards, implement retail experience programs that increase loyalty and engagement.
• Report to the Store Leader and collaborate on staffing needs and oversight of the Optician Apprentice Program.
• Stay up to date with HR policies and procedures to promote a productive, safe culture and leverage company resources to increase engagement.
• Support general store systems, inventory databases, and business operations.

Who You Are

• A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who has been in a management position for 2+ years.
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards.
• Professional and open‑minded in decision‑making on behalf of the team.
• Passionate about the eyewear and retail industries.
• A clear and effective communicator who can break down technical terms for customers.
• Committed to going above and beyond to make customers and teammates happy.
• Detail‑oriented, organized, and capable of prioritizing tasks in a fast‑paced environment.
• Someone who takes your work seriously but not yourself.
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Benefits

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

EEO Statement

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.