Licensed Optical Manager - University Village

Warby Parker; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Employee Stock Purchase Plan

Free eyewear

Paid vacation and holidays

Vacation days per year

401(k) retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Free eyewear

Job summary

A leading eyewear retailer is looking for an Optical Manager in Seattle to oversee the Optical team and ensure outstanding customer service. This role involves leading Opticians, managing customer interactions, and executing optical duties with precision. The ideal candidate is a licensed dispensing optician with over 2 years of management experience, dedicated to enhancing customer experiences. Offering competitive salary and comprehensive benefits, this position is perfect for someone passionate about eyewear and retail.

Qualifications

• 2+ years of experience in a management position.
• Able to operate with professionalism and open-mindedness.
• Detail-oriented and organized in a fast-paced environment.

Responsibilities

• Lead and mentor a team of Opticians.
• Manage customer interactions and eyewear fitting.
• Implement retail experience programs.
• Maintain store HR policies and promote a productive, safe culture.
• Support store systems, inventories, and daily operations.

Skills

Team leadership

Customer service

Optometry knowledge

Problem-solving

Communication

Education

Licensed dispensing optician

ABO certification

Job description

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in‑house Optical team. In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll leave them excited and confident about our glasses. Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed.

What you’ll do

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Who you are

• A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who’s been in a management position for 2+ years
• A strong leader and mentor who exhibits model behaviour, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open‑mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• Detail‑oriented, organized, and capable of prioritising tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Benefits (Full‑time employees)

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave 1
• Paid Holidays 1
• Vacation days per year 1
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Benefits (Part‑time employees)

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave 2
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explains your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

1 WA only: Full‑time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5‑10 vacation days per year (after waiting period, depending on tenure and hours worked).

2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).