Optical Assistant Manager - Fashion Valley

Warby Parker; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off

Retirement savings plan with a company match

Optical Education Reimbursement

Job summary

An eyewear retailer is seeking an Optical Assistant Manager in San Diego, California. The role involves leading a team of opticians, providing exemplary customer service, and ensuring compliance with optical standards. The ideal candidate is a licensed dispensing optician with a passion for eyewear and at least two years in a management position. Competitive benefits include health insurance and retirement plans.

Qualifications

• 2+ years in a management position.
• Licensed dispensing optician in licensing states or ABO-certified in non-licensing states.
• Detail-oriented and organized.

Responsibilities

• Lead the optical team in delivering exceptional customer experiences.
• Manage optics fitting and consultation.
• Ensure compliance with optical standards.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Optical Standards Knowledge

Education

Licensed Dispensing Optician or ABO Certification

Job description

Overview

Warby Parker is seeking an Optical Assistant Manager to join our in-house Optical team. You will lead the store’s Opticians, consult with customers as needed, and coach the team to deliver exceptional eyewear experiences. Our ideal candidate is a lifelong learner who fosters an encouraging work environment and helps Warby Parker grow.

What you’ll do

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards and customer requirements
• Explain prescription terminology and product offerings to customers

Leadership responsibilities

• Report to the Store Leader, help anticipate staffing needs, and oversee Optician Apprentice Program participants
• Manage a team of Opticians by giving and receiving feedback, conducting development conversations, and leading by example on the floor
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Stay up to date with HR policies to promote a productive, safe store culture and leverage resources to boost engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Who you are

• A licensed dispensing optician in licensing states (or an ABO-certified optician in non-licensing states) with 2+ years in a management position
• A strong leader and mentor who drives optical metrics and adheres to strict optical standards
• Professional and open-minded when making decisions for the team
• Passionate about eyewear and retail
• Clear and effective communicator who can simplify technical terms for customers
• Dedicated to going above and beyond to make customers and teammates happy
• Detail-oriented, organized, and able to prioritize in a fast-paced environment
• Someone who takes work seriously, but not themselves
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Benefits for full-time employees

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Optical Education Reimbursement
• And more (just ask!)

Additional information

Warby Parker is an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws (including fair chance ordinances where applicable).

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We reimagine what a company and industry can be, scale while doing good, and make exceptional vision care simple and accessible. For every pair of glasses or sunglasses we sell, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program.