Optical Supervisor - Suburban Square

Warby Parker; Ardmore (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Retirement savings plan (401(k))

Free eyewear

Job summary

An eyewear retailer in Pennsylvania is looking for an Optical Supervisor to manage store operations and provide top-notch customer service. You will ensure that customers are well taken care of, manage a team, and maintain high operational standards. Ideal candidates have at least 2 years of supervisory experience and a passion for the eyewear industry. This position offers a competitive salary, health benefits, and the chance to foster a positive work environment.

Qualifications

• 2+ years of experience in optical supervision or related fields.
• Strong communication skills for customer interactions.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Help customers with eyewear needs.
• Take and record measurements accurately.
• Oversee daily store operations and staff.

Skills

Customer service

Optical measurements

Detail-oriented

Supervisory experience

Retail knowledge

Education

Licensed dispensing optician or ABO-certified optician

Job description

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll leave them excited and confident about our glasses. Acting as a keyholder to the store, you’ll help open and close up shop and maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self‑starter and lifelong learner, eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you’ll do

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that finished eyewear meets our optical standards, as well as customer requirements and requests.
• Use your expertise to explain prescription terminology and product offerings to customers.

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive the store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify great service.
• Help maintain general store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture in your store.

Who you are

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand.
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy.
• An energetic, positive team player who can adapt in a fast‑paced, ever‑changing environment.
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities.
• Open‑minded—constantly learning and challenging what you know.
• Someone who takes their work very seriously, but not their own.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and market data. Non‑exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Benefits for Full‑Time Employees

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Benefits for Part‑Time Employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which explains your rights under the California Privacy Rights Act (“CPRA”). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Note: The application window for this position is anticipated to close on the date listed. We encourage interested candidates to apply through our Career website.