Optical Supervisor - Apache Mall

Warby Parker; Rochester (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

401(k) plan

Employee Stock Purchase Plan

Free eyewear

Job summary

Warby Parker is seeking an Optical Supervisor in Rochester, Minnesota. This role involves working directly with customers to meet their eyewear needs while overseeing a team of optical professionals. Ideal candidates should have at least 2 years of experience, be licensed or ABO-certified, and possess strong communication and leadership skills. Benefits include health, vision, and dental insurance, paid leave, and a 401(k) retirement savings plan. This position offers a dynamic and positive work environment focused on excellent customer service.

Qualifications

• Licensed dispensing optician in states that require a license or an ABO-certified optician.
• 2+ years of experience including supervisor responsibilities.
• Passionate about the eyewear and retail industries.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Ensure operational standards are met in the store.
• Lead and mentor the Optical team.

Skills

Customer service

Optical knowledge

Leadership

Communication

Attention to detail

Education

Licensed dispensing optician or ABO-certified optician

2+ years of experience

Job description

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime WarbyParker fans or first‑time wearers, you’ll leave them excited and confident about our glasses. Acting as a keyholder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self‑starter and a lifelong learner who’s eager to help Warby Parker grow.

What you’ll do

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Who you are

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• An energetic, positive team player who can adapt in a fast‑paced, ever‑changing work environment
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open‑minded—you’re constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Benefits

We offer a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Full‑time employees are eligible for overtime pay if they work more than 40 hours per week.

Full‑time benefits

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Part‑time benefits

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (\"CPRA\").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Application is open. Please apply through our Career website.