Licensed Optical Supervisor - Warby Parker Brick

Warby Parker; Brick Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

401(k) retirement savings plan

Employee Stock Purchase Plan

Paid holidays and vacation days

Optical Education Reimbursement

Job summary

Warby Parker is seeking an Optical Supervisor in Brick Township, NJ. This role requires a licensed dispensing optician with over 2 years of supervisory experience. You will be the key holder for the store, enhancing customer experiences while leading the optical team. Responsibilities include assisting customers with eyewear, ensuring quality and accuracy in orders, and maintaining a positive work environment. The position offers a competitive salary and extensive benefits, including health and dental insurance, paid leave, and stock purchase opportunities.

Qualifications

• licensed dispensing optician in required states or ABO-certified optician in non-licensing states
• Passionate about eyewear and retail industries
• Strong communication and customer service skills
• Able to thrive in a fast-paced environment

Responsibilities

• Work directly with customers to meet eyewear needs
• Take and record measurements, adjust and fit eyewear
• Check that finished eyewear meets standards
• Drive store vision and sales with exceptional service
• Lead and mentor Optical team members

Skills

Licensed dispensing optician or ABO-certified optician

Customer service

Detail-oriented

Effective communication

Team leadership

Education

2+ years of experience

Job description

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll leave them excited and confident about our glasses. Acting as a keyholder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors.

What you’ll do

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Who you are

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• An energetic, positive team player who can adapt in a fast‑paced, ever‑changing work environment
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open‑minded—you’re constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Compensation

We offer a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. For non‑exempt employees, overtime pay applies if you work more than 40 hours in a workweek.

Benefits

Full‑time employees

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Part‑time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Equal Opportunity Statement

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.