Optical Lead & Customer Experience Specialist

Visionworks; Auburn Hills (MI); On-site; USD 19,000 - 24,000; Part time

Benefits offered by this job

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Auburn Hills, MI is seeking a part-time Sr. Optical Specialist – Lead/Sales Lead to deliver the best eyewear and customer experience. You’ll apply optical knowledge, guide patients, and ensure each purchase meets their needs.

The role includes selling, product recommendations, and store operations support. Requires 12 months optical experience or ABO certification, HS diploma, and a friendly, professional approach. Competitive benefits accompany this position.

Qualifications

• 12 months optical experience or ABO Certification in lieu of experience.
• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Delivers daily sales goals by ensuring the best execution of the Customer/Patient Experience journey
• Engage with patients/customers and recommend products and services that meet their eye care needs
• Measure patients/customers for their eyewear andmaintainproduct/optical knowledge through cont. training and development to ensure eyewear isRight the First Time
• Execute day-to-day operational activities to support the store's financial and customer experience goals including restocking inventory, merchandising, and order fulfillment of eyewear to ship

Skills

Customer service

Optical knowledge

Sales experience

Education

HS diploma or GED

ABO Certification in lieu of experience

Job description

Visionworks in Auburn Hills, MI is seeking a part-time Sr. Optical Specialist – Lead/Sales Lead to deliver the best eyewear and customer experience. You’ll apply optical knowledge, guide patients, and ensure each purchase meets their needs.

The role includes selling, product recommendations, and store operations support. Requires 12 months optical experience or ABO certification, HS diploma, and a friendly, professional approach. Competitive benefits accompany this position.