Optical Front Desk Specialist | Patient Care & Admin

Delawareeyecare; Dover (DE); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Optical coverage

401k

Paid holidays

Paid time off

Life insurance

Parking

Team environment

Career ladder

Job summary

Delaware Eye Care Center in Dover, DE seeks an Optical Administrative Assistant to welcome patients, manage the optical area flow, handle calls, and maintain records. You will assist in fitting contact lenses, training patients, and supporting the optical team with administrative duties.

The role emphasizes excellent patient service, accuracy, and teamwork in a friendly, patient-focused environment with a robust benefits package and clear career ladder opportunities.

Qualifications

• High school diploma or equivalent.
• Two years’ optical practice experience with contact lenses fitting and sales preferred.
• Ability to provide outstanding customer service.
• Ability to stay calm and professional under pressure.
• Strong written and verbal communication skills.

Responsibilities

• Be the first point of contact, welcoming patients and visitors.
• Manage patient flow in the optical area and handle inquiries.
• Check-in and check-out procedures, including payments and records.
• Order and fit contact lenses, training patients on insertion/removal.
• Maintain inventory and ensure accurate lens parameters for orders.
• Work with the physician and optical manager to support the team.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

EMR/EPM systems

Job description

Delaware Eye Care Center in Dover, DE seeks an Optical Administrative Assistant to welcome patients, manage the optical area flow, handle calls, and maintain records. You will assist in fitting contact lenses, training patients, and supporting the optical team with administrative duties.

The role emphasizes excellent patient service, accuracy, and teamwork in a friendly, patient-focused environment with a robust benefits package and clear career ladder opportunities.