Optical Customer Experience Specialist

EssilorLuxottica; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Competitive bonus/commission plan

Job summary

A prominent eyewear company in St. Louis is seeking a Full-Time customer service representative to provide top quality service. You will engage with customers, process orders, and resolve inquiries. Candidates should have strong communication skills and a high school diploma or equivalent. Previous customer service experience is preferred. This role includes a variety of duties aimed at exceeding customer expectations and enhancing satisfaction.

Qualifications

• Previous customer service experience or relevant training.
• Professional and courteous demeanor in customer interactions.
• Basic proficiency in Microsoft Office with keyboarding skills.

Responsibilities

• Act as representative of Midland Optical to provide top quality service.
• Engage in 50-100 customer interactions daily, including order processing.
• Troubleshoot complex customer issues and communicate with internal teams.

Skills

Customer service

Communication skills

Problem-solving skills

Basic math proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A prominent eyewear company in St. Louis is seeking a Full-Time customer service representative to provide top quality service. You will engage with customers, process orders, and resolve inquiries. Candidates should have strong communication skills and a high school diploma or equivalent. Previous customer service experience is preferred. This role includes a variety of duties aimed at exceeding customer expectations and enhancing satisfaction.