Optical Customer Experience Specialist

EssilorLuxottica; California (MO); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

EssilorLuxottica is seeking a Customer Service Representative to handle calls from business clients, process orders, and resolve inquiries with professional communication. The role emphasizes excellent service, product knowledge, and efficiency in addressing order and shipping questions.

The position supports Luxottica products and services, with potential for growth within the Professional Solutions team and access to comprehensive benefits and total rewards.

Qualifications

• High school diploma required.
• 1+ year of experience in customer service, hospitality or call center.
• Excellent telephone etiquette with professional speaking voice.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Team player with strong interpersonal skills.
• Ability to stay composed with difficult customers.
• Excellent time management and task prioritization.
• Strong PC skills including MS Office (Word, Excel).
• Ability to navigate information systems and the internet.

Responsibilities

• Answers incoming calls and processes orders.
• Resolves customer complaints and troubleshoots issues to determine best resolution.
• Documents customer interactions and tracks call types.
• Maintains service levels and adheres to Customer Service standards.
• Follows up with customers to resolve inquiries about order status, shipping, and stock availability.
• Takes inbound calls for up to 90% of the assigned shift.
• Performs other duties as assigned.

Skills

Telephone etiquette

Verbal communication

Written communication

Listening skills

Team player

Time management

MS Office

Information systems navigation

Education

High school diploma

Tools

SAP

Job description

EssilorLuxottica is seeking a Customer Service Representative to handle calls from business clients, process orders, and resolve inquiries with professional communication. The role emphasizes excellent service, product knowledge, and efficiency in addressing order and shipping questions.

The position supports Luxottica products and services, with potential for growth within the Professional Solutions team and access to comprehensive benefits and total rewards.