Optical Customer Care Specialist

EssilorLuxottica; Tacoma (WA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Bonus/commission plan

Job summary

EssilorLuxottica in Tacoma, WA is seeking a Customer Service Representative to handle calls from new and existing business clients, process orders, and resolve issues with professional communication and product knowledge.

The role requires 1+ year in customer service, a high school diploma, strong verbal and written skills, and the ability to work in a fast-paced team environment. Bilingual Spanish or French is a plus.

Qualifications

• 1+ year of experience in customer service, hospitality or call center environment
• Excellent telephone etiquette and ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and the Internet

Responsibilities

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Documents customer interactions and tracks call types.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up to 90% of assigned shift.
• Performs all other duties as assigned.

Skills

Customer service

Communication

Listening

Teamwork

Composure

Time management

MS Office

IT systems

Education

High school diploma

Bachelor's degree (preferred)

Tools

SAP

Job description

EssilorLuxottica in Tacoma, WA is seeking a Customer Service Representative to handle calls from new and existing business clients, process orders, and resolve issues with professional communication and product knowledge.

The role requires 1+ year in customer service, a high school diploma, strong verbal and written skills, and the ability to work in a fast-paced team environment. Bilingual Spanish or French is a plus.