Vision Care Support Specialist

Luxottica; California; On-site; USD 25,912 - 35,872; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/Commission plan

Job summary

Luxottica is seeking a Customer Service Representative in California to handle calls from business clients, process orders, and deliver exceptional service. You will use product knowledge to address inquiries, resolve issues, and maintain strong customer relationships.

Requirements include a high school diploma and 1+ year in customer service, with excellent communication and time-management skills. Proficiency in MS Office and the ability to work in a fast-paced environment are essential.

Qualifications

• High school diploma is required.
• 1+ year of customer service, hospitality or call center experience.
• Excellent telephone etiquette and professional speaking voice.
• Strong verbal and written communication skills.
• Good listening and comprehension abilities.
• Team player with interpersonal skills.
• Ability to stay composed with difficult customers.
• Strong time management and task prioritization.
• Proficient in MS Office; Word and Excel.
• Able to navigate information systems and the internet.

Responsibilities

• Answer incoming calls and process orders.
• Resolve customer complaints and troubleshoot issues.
• Document customer interactions accurately and track call types.
• Maintain service levels and uphold Luxottica standards.
• Follow up with customers to resolve inquiries on order/shipping/status/stock.
• Handle up to 90% of assigned shift on inbound calls.
• Perform other duties as assigned.

Skills

Telephone etiquette

Verbal communication

Written communication

Listening skills

Team player

Time management

MS Office (Word, Excel)

Navigate information systems

Education

High school diploma

Higher education degree

Tools

MS Office

Job description

Luxottica is seeking a Customer Service Representative in California to handle calls from business clients, process orders, and deliver exceptional service. You will use product knowledge to address inquiries, resolve issues, and maintain strong customer relationships.

Requirements include a high school diploma and 1+ year in customer service, with excellent communication and time-management skills. Proficiency in MS Office and the ability to work in a fast-paced environment are essential.