Optical Clinic Operations Manager

Duke Clinical Research Institute; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Duke Health Integrated Practice in Durham, NC is seeking a Clinic Manager to oversee daily operational, administrative, and patient service functions at one or more ambulatory clinics, ensuring high-quality care and regulatory compliance. You will supervise non-nursing clinical staff, coordinate resources, monitor metrics, and support physician and APP teams to maintain efficient workflows.

The role includes budgeting, cost containment, quality improvement initiatives, onboarding, and staff

Qualifications

• Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
• Minimum of three years of related administrative or clinic management experience required.
• Clinic Managers with clinical responsibilities are required to maintain current BLS certification.

Responsibilities

• Oversee daily clinic operations, patient flow, scheduling, access metrics, and service recovery.
• Supervise clinic staff, schedule duties, performance evaluation, and training.
• Monitor operational metrics to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve user outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.

Skills

Staff supervision

Budget management

Quality improvement

Patient service

Education

Bachelor's degree in healthcare administration, business, or related field

Job description

Duke Health Integrated Practice in Durham, NC is seeking a Clinic Manager to oversee daily operational, administrative, and patient service functions at one or more ambulatory clinics, ensuring high-quality care and regulatory compliance. You will supervise non-nursing clinical staff, coordinate resources, monitor metrics, and support physician and APP teams to maintain efficient workflows.

The role includes budgeting, cost containment, quality improvement initiatives, onboarding, and staff