Optical Clinic Manager - NCEENT Optical North Durham

Duke Clinical Research Institute; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Duke Health Integrated Practice in Durham, NC is seeking a Clinic Manager to oversee daily operational, administrative, and patient service functions at one or more ambulatory clinics, ensuring high-quality care and regulatory compliance. You will supervise non-nursing clinical staff, coordinate resources, monitor metrics, and support physician and APP teams to maintain efficient workflows.

The role includes budgeting, cost containment, quality improvement initiatives, onboarding, and staff

Qualifications

• Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
• Minimum of three years of related administrative or clinic management experience required.
• Clinic Managers with clinical responsibilities are required to maintain current BLS certification.

Responsibilities

• Oversee daily clinic operations, patient flow, scheduling, access metrics, and service recovery.
• Supervise clinic staff, schedule duties, performance evaluation, and training.
• Monitor operational metrics to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve user outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.

Skills

Staff supervision

Budget management

Quality improvement

Patient service

Education

Bachelor's degree in healthcare administration, business, or related field

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

https://careers.dukehealth.org/us/en/dhip

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

NCEENT of North Durham - 4102 North Roxboro Street

JOB SUMMARY

The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinic locations. This role ensures high-quality patient care, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s).

JOB DUTIES AND RESPONSIBILITIES

Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.

Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.

Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.

Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.

Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.

Implement quality improvement initiatives and standard work processes to improve user outcomes and operational performance.

Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.

Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.

JOB ELIGIBILITY REQUIREMENTS

• Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
• Minimum of three years of related administrative or clinic management experience required.
• Clinic Managers with clinical responsibilities are required to maintain current BLS certification.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.