Optical Center General Manager — Training & Growth

Shopko Optical; Neenah (WI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

401K with match

Vacation pay/personal day

Volunteer time off

Sick pay

Health & wellbeing benefits

Employee assistance program

On the job training & certification

Teammate recognition program

Job summary

Shopko Optical in Wisconsin is seeking a General Manager - Bench to lead our teams within the Appleton area. You will oversee merchandise, operations and patient service to achieve sales and quality care objectives.

The role emphasizes coaching, collaboration with optometrists, and delivering strong customer experiences. ABO/OCE certification is required within 12 months of hire, with prior leadership experience and a focus on driving results.

Qualifications

• ABO/Shopko OCE Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• Optician experience desired.
• Proven ability to lead, coach and build relationships in a professional environment.
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Solid organizational and planning skills.

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through team by planning and scheduling appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.

Skills

Leadership experience

Customer service

Communication

Team management

Financial analysis

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Shopko Optical in Wisconsin is seeking a General Manager - Bench to lead our teams within the Appleton area. You will oversee merchandise, operations and patient service to achieve sales and quality care objectives.

The role emphasizes coaching, collaboration with optometrists, and delivering strong customer experiences. ABO/OCE certification is required within 12 months of hire, with prior leadership experience and a focus on driving results.