Optical Store General Manager: Lead Growth & Service

Shopko; West Bend (WI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko in West Bend, WI is seeking an experienced optical store manager to lead the optical team, dispense eyewear, and drive sales and patient care while partnering with the on-site Optometrist.

You will hire, coach and develop teammates, manage performance, schedule key operations, ensure compliance with HR policies and federal/state laws, and deliver financial results through strong leadership and customer service.

Qualifications

• ABO/Shopko OCE Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse teammate network
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
• Able to multi‑task and remain flexible in an ever‑changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Hire, develop and train teammates
• Manage teammate performance
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office and responding to alarm calls

Skills

Leadership experience

Customer service focus

Coach and develop teammates

Analyze and solve issues

Organizational & planning skills

Analyze financial data

Multi-task & flexible

Commitment to great customer service

Microsoft Office proficiency

Direct and motivate diverse teammates

Strong communication

Problem solving in retail/optical

Education

High School Graduate or equivalent

Tools

Microsoft Office

Job description

Shopko in West Bend, WI is seeking an experienced optical store manager to lead the optical team, dispense eyewear, and drive sales and patient care while partnering with the on-site Optometrist.

You will hire, coach and develop teammates, manage performance, schedule key operations, ensure compliance with HR policies and federal/state laws, and deliver financial results through strong leadership and customer service.