Optical Assistant: Frames & Patient Care Specialist

The Poarch Band of Creek Indians; Atmore (AL); On-site; USD 32,000 - 47,000; Full time

Job summary

The Poarch Band of Creek Indians in Atmore, AL seeks an Optical Assistant to support patients with frame selection, prescription interpretation, measurements, and order processing within the Health department.

Responsibilities include maintaining displays, entering charges, coordinating with optical labs, verifying prescriptions and insurance, and ensuring privacy and compliance with healthcare regulations.

Qualifications

• High school diploma or equivalent required.
• Two years of related optical experience required.
• Maintain current BLS licensure or obtain within 90 days of hire.
• Certification for Mandatory Reporter Training or obtain within first week.
• Ability to work odd hours and comply with background checks.

Responsibilities

• Manage frame inventory and displays.
• Assist patients with frame selection, measurements, and education.
• Coordinate with optical labs to resolve order issues and ensure timely delivery.
• Verify prescriptions, lens selections, insurance coverage, and patient costs.
• Process payments, deposits, and daily reports accurately.
• Maintain knowledge of optical products and billing procedures.
• Support office during staffing shortages or patient overflow.
• Protect patient privacy and comply with healthcare laws.

Skills

Optical experience

Customer service

Communication

Microsoft Office

EHR systems

Education

High school diploma or equivalent

Tools

Revolution Software

Job description

The Poarch Band of Creek Indians in Atmore, AL seeks an Optical Assistant to support patients with frame selection, prescription interpretation, measurements, and order processing within the Health department.

Responsibilities include maintaining displays, entering charges, coordinating with optical labs, verifying prescriptions and insurance, and ensuring privacy and compliance with healthcare regulations.