Eyewear Specialist & Patient Care Advisor

Riverside Health; Hampton (VA); On-site; USD 48,205,000 - 62,562,000; Full time

Job summary

Riverside Healthcare Center Hampton seeks an Optical Assistant to design, fit, and adapt lenses and frames per prescriptions. You will assist patients choosing frames, measure sizes, prepare lab orders, and verify finished eyewear.

You’ll handle insurance claims, co-pays, and ensure Medicare compliance, with a focus on patient satisfaction. Teamwork with Optical Manager and Practice Director, maintain inventory and displays, and support billing and lab processes to deliver timely eyewear and

Qualifications

• High School Diploma
• 1-3 years Optical Retail (Preferred)
• 1-3 years Retail (Preferred)

Responsibilities

• Works with Optical Manager and Practice Director.
• Designs, fits, and adapts lenses, frames or contact lenses per prescription.
• Assist patients with selecting frames and measuring sizes for eyeglasses.
• Prepares lab orders with instructions for grinding and mounting lenses.
• Verifies accuracy of finished lenses and optics; maintains frame inventory.

Skills

Customer service

Insurance claims

Billing & payments

Frame fitting

Lab ordering

Inventory management

Education

High School Diploma

Tools

COS system

Optical lab software

Job description

Riverside Healthcare Center Hampton seeks an Optical Assistant to design, fit, and adapt lenses and frames per prescriptions. You will assist patients choosing frames, measure sizes, prepare lab orders, and verify finished eyewear.

You’ll handle insurance claims, co-pays, and ensure Medicare compliance, with a focus on patient satisfaction. Teamwork with Optical Manager and Practice Director, maintain inventory and displays, and support billing and lab processes to deliver timely eyewear and