Optical Assistant: Patient Care & Frame Specialist

Poarch Band of Creek Indians; United States; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

Employee Assistance Program

401(k) with employer match

Bonuses and COLA increases

Job summary

The Optical Assistant at Poarch Band of Creek Indians Health Department supports patients with frame selection, measurements, and order processing. You will maintain displays, enter charges into Revolution Software, and assist with billing and patient privacy compliance.

This role requires teamwork, courtesy, and accuracy in a culturally respectful environment. Excellent customer service and knowledge of optical products plus ability to work irregular hours and travel for trainings will help you

Qualifications

• High school diploma or equivalent required.
• Two years of related optical experience required.
• BLS certification or ability to obtain within 90 days of hire.
• Mandatory Reporter Training certification or obtain during first week of employment.
• Ability to work odd and irregular hours, as needed.
• Must pass the required criminal and character background check.
• Ability to travel and participate in required trainings and events.
• Ability to perform duties with accuracy and confidentiality.

Responsibilities

• Manage frame inventory, displays, and optical orders based on patient needs and insurance requirements.
• Assist patients with frame selection, adjustments, measurements, and product education.
• Coordinate with optical labs to resolve order issues and ensure timely delivery.
• Verify prescriptions, lens selections, insurance coverage, and patient out-of-pocket costs.
• Notify patients when orders are ready and obtain required signatures and documentation.
• Process patient payments, charges, billing, deposits, and daily reports accurately.
• Maintain knowledge of optical products, billing procedures, and continuing education.
• Provide support throughout the office during staffing shortages or patient overflow.
• Protect patient privacy and comply with healthcare laws and regulations.
• Perform other duties as assigned.

Skills

Computer literacy

Customer service

Communication skills

Teamwork

Privacy compliance

Education

High school diploma

Tools

EHR systems

Microsoft Office

Windows

Job description

The Optical Assistant at Poarch Band of Creek Indians Health Department supports patients with frame selection, measurements, and order processing. You will maintain displays, enter charges into Revolution Software, and assist with billing and patient privacy compliance.

This role requires teamwork, courtesy, and accuracy in a culturally respectful environment. Excellent customer service and knowledge of optical products plus ability to work irregular hours and travel for trainings will help you