OPS Teaching and Learning Assistant (OTL)

University of North Florida Alumni Association; Jacksonville (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

The University of North Florida invites applications for Teaching and Learning Assistant in the Office of Teaching & Learning (OTL). This role supports faculty with instructional design, educational technologies, multimedia production, and customer service, in a collaborative, tech-focused environment.

No prior expertise is required; UNF provides training, mentoring, and opportunities to develop new skills including Canvas LMS, video production, and accessibility support.

Qualifications

• Strong interpersonal and communication with a customer service mindset.
• Technical skills with MS Office, MS Teams, web browsers, and the ability to quickly learn and support new software and educational technologies.
• Excellent verbal and written communication skills.
• Organizations, time management, and problem-solving skills.

Responsibilities

• Provide phone, email, virtual, and face-to-face faculty support.
• Provide basic computer technical support and troubleshooting.
• Assist faculty with navigating educational technologies, including Canvas LMS and other digital teaching tools, by providing technical support and troubleshooting.
• Support instructional design, accessibility, and course development initiatives.
• Assist with creative projects, including video production and editing, graphic design, web design, and multimedia production.
• Assist Office of Teaching and Learning staff with a variety of projects and initiatives.
• Contribute ideas for improving documentation, processes, workflows, and support services.

Skills

Customer service mindset

MS Office

MS Teams

Web browsers

Verbal communication

Written communication

Organization

Time management

Problem solving

Tools

Canvas LMS

Job description

Department

Office of Teaching & Learning (OTL), Online Learning Support-OPS

Compensation

$15.00 to Negotiable Hourly

Teaching and Learning Assistant

The Office of Teaching and Learning (OTL) is seeking motivated individuals to join our team as Teaching and Learning Assistants. This position offers the opportunity to work in an innovative, collaborative, and technology-focused environment supporting faculty in teaching, learning, and creative media projects.

Teaching and Learning Assistants provide technical, instructional, and creative support while gaining valuable experience with educational technologies, multimedia production, instructional design, and customer service.

No prior expertise is required: we provide training, mentoring, and opportunities to develop new skills.

Responsibilities

Responsibilities include, but are not limited to:

• Provide phone, email, virtual, and face-to-face faculty support.
• Provide basic computer technical support and troubleshooting.
• Assist faculty with navigating educational technologies, including Canvas LMS and other digital teaching tools, by providing technical support and troubleshooting.
• Support instructional design, accessibility, and course development initiatives.
• Assist with creative projects, including video production and editing, graphic design, web design, and multimedia production.
• Assist Office of Teaching and Learning staff with a variety of projects and initiatives.
• Contribute ideas for improving documentation, processes, workflows, and support services.

Required Qualifications

• Strong interpersonal and communication skills with a customer service mindset and a commitment to supporting faculty and colleagues.
• Technical skills, including proficiency with Microsoft Office, Microsoft Teams, common web browsers, and the ability to quickly learn and support new software and educational technologies.
• Excellent verbal and written communication skills.
• Organizations, time management, and problem-solving skills.

Preferred Qualifications

• Passion for emerging technologies, educational software, and a strong desire to explore, learn, and apply new digital tools.
• Creative, problem-solving mindset with an interest in digital media and content creation.
• Innovative, adaptable, and willing to work outside of one’s comfort zone in a fast-paced support environment.
• Experience in one or more of the following is a plus: Technical support; customer service; Canvas support and/or support other learning management systems.
• A sense of humor, intellectual curiosity, and a willingness to tackle unfamiliar problems creatively, even when it means trying, failing, learning, and trying again.

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.