Online Learning Support & Creative Tech Assistant

The University of North Florida Board of Trustees; United States; On-site; USD 20,664,000 - 30,307,200; Part time

Job summary

The University of North Florida Board of Trustees is seeking Teaching and Learning Assistants to join the Office of Teaching and Learning (OTL). This role supports faculty with technical, instructional design, and creative media tasks in a technology‑driven environment.

No prior expertise is required; training and mentoring are provided. Responsibilities include assisting with Canvas and other digital tools, producing multimedia content, and contributing to documentation and processes.

Qualifications

• Strong interpersonal and communication skills with a customer service mindset and a commitment to supporting faculty and colleagues.
• Technical skills, including proficiency with Microsoft Office, Microsoft Teams, common web browsers, and the ability to quickly learn and support new software and educational technologies.
• Excellent verbal and written communication skills.
• Organizational, time‑management, and problem‑solving skills.

Responsibilities

• Provide phone, email, virtual, and face‑to‑face faculty support.
• Provide basic computer technical support and troubleshooting.
• Assist faculty with navigating educational technologies, including Canvas LMS and other digital teaching tools, by providing technical support and troubleshooting.
• Support instructional design, accessibility, and course development initiatives.
• Assist with creative projects, including video production and editing, graphic design, web design, and multimedia production.
• Assist Office of Teaching and Learning staff with a variety of projects and initiatives.
• Contribute ideas for improving documentation, processes, workflows, and support services.

Skills

Interpersonal skills

Technical proficiency

Communication skills

Organizational skills

Tools

Canvas LMS

Microsoft Office

Microsoft Teams

Web browsers

Job description

The University of North Florida Board of Trustees is seeking Teaching and Learning Assistants to join the Office of Teaching and Learning (OTL). This role supports faculty with technical, instructional design, and creative media tasks in a technology‑driven environment.

No prior expertise is required; training and mentoring are provided. Responsibilities include assisting with Canvas and other digital tools, producing multimedia content, and contributing to documentation and processes.