OPS Teaching and Learning Assistant (OTL)

The University of North Florida Board of Trustees; United States; On-site; USD 20,664,000 - 30,307,200; Part time

Job summary

The University of North Florida Board of Trustees is seeking Teaching and Learning Assistants to join the Office of Teaching and Learning (OTL). This role supports faculty with technical, instructional design, and creative media tasks in a technology‑driven environment.

No prior expertise is required; training and mentoring are provided. Responsibilities include assisting with Canvas and other digital tools, producing multimedia content, and contributing to documentation and processes.

Qualifications

• Strong interpersonal and communication skills with a customer service mindset and a commitment to supporting faculty and colleagues.
• Technical skills, including proficiency with Microsoft Office, Microsoft Teams, common web browsers, and the ability to quickly learn and support new software and educational technologies.
• Excellent verbal and written communication skills.
• Organizational, time‑management, and problem‑solving skills.

Responsibilities

• Provide phone, email, virtual, and face‑to‑face faculty support.
• Provide basic computer technical support and troubleshooting.
• Assist faculty with navigating educational technologies, including Canvas LMS and other digital teaching tools, by providing technical support and troubleshooting.
• Support instructional design, accessibility, and course development initiatives.
• Assist with creative projects, including video production and editing, graphic design, web design, and multimedia production.
• Assist Office of Teaching and Learning staff with a variety of projects and initiatives.
• Contribute ideas for improving documentation, processes, workflows, and support services.

Skills

Interpersonal skills

Technical proficiency

Communication skills

Organizational skills

Tools

Canvas LMS

Microsoft Office

Microsoft Teams

Web browsers

Job description

Teaching and Learning Assistant – Online Learning Support (OTL)

The Office of Teaching and Learning (OTL) is seeking motivated individuals to join our team as Teaching and Learning Assistants. This position offers the opportunity to work in an innovative, collaborative, and technology-focused environment supporting faculty in teaching, learning, and creative media projects. Teaching and Learning Assistants provide technical, instructional, and creative support while gaining valuable experience with educational technologies, multimedia production, instructional design, and customer service. No prior expertise is required: we provide training, mentoring, and opportunities to develop new skills.

Responsibilities

• Provide phone, email, virtual, and face‑to‑face faculty support.
• Provide basic computer technical support and troubleshooting.
• Assist faculty with navigating educational technologies, including Canvas LMS and other digital teaching tools, by providing technical support and troubleshooting.
• Support instructional design, accessibility, and course development initiatives.
• Assist with creative projects, including video production and editing, graphic design, web design, and multimedia production.
• Assist Office of Teaching and Learning staff with a variety of projects and initiatives.
• Contribute ideas for improving documentation, processes, workflows, and support services.

Required Qualifications

• Strong interpersonal and communication skills with a customer service mindset and a commitment to supporting faculty and colleagues.
• Technical skills, including proficiency with Microsoft Office, Microsoft Teams, common web browsers, and the ability to quickly learn and support new software and educational technologies.
• Excellent verbal and written communication skills.
• Organizational, time‑management, and problem‑solving skills.

Statement of Understanding

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under TitleIX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s TitleIX Administrator or any divisional TitleIX Coordinator.

Preferred Qualifications

• Passion for emerging technologies, educational software, and a strong desire to explore, learn, and apply new digital tools.
• Creative, problem‑solving mindset with an interest in digital media and content creation.
• Innovative, adaptable, and willing to work outside of one’s comfort zone in a fast‑paced support environment.
• Experience in one or more of the following is a plus: technical support; customer service; Canvas support and/or support other learning management systems.
• A sense of humor, intellectual curiosity, and a willingness to tackle unfamiliar problems creatively, even when it means trying, failing, learning, and trying again.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty, and staff from a variety of cultures, backgrounds, and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Application Notes

At this time, UNF cannot consider candidates who require H‑1B visa sponsorship, regardless of current visa status. Current UNF employees (Faculty & Staff) should view opportunities via the Workday UNF Jobs Hub. Current UNF students should view opportunities via the Workday UNF Student Jobs Hub.