Ops Support Specialist: Rates, Invoicing & Accessorials

Schneider National, Inc.; Green Bay (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Incentive pay

Job summary

Schneider National, Inc. in Green Bay, WI is seeking an Operations Support Specialist to set up and maintain customer rate and accessorial profiles.

This role ensures accurate invoicing of accessorial charges and helps resolve customer payment discrepancies by collaborating with multiple business areas. The position emphasizes strong communication, problem-solving, and the ability to manage priorities across tasks such as implementing profiles, testing systems, and identifying revenue

Qualifications

• 1+ years of relevant work experience.
• Strong oral and written communication skills.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple priorities.

Responsibilities

• Execute all accessorial-related activities.
• Participate in the customer implementation process to create and maintain customer accessorial profiles.
• Communicate customer process concerns to accessorial stakeholders.
• Build strong relationships with customers.
• Create and maintain QSWIs and assist with system testing.
• Identify opportunities that capture additional accessorial revenue.

Skills

Customer communication

Problem solving

Multi-tasking

Analytical thinking

Job description

Schneider National, Inc. in Green Bay, WI is seeking an Operations Support Specialist to set up and maintain customer rate and accessorial profiles.

This role ensures accurate invoicing of accessorial charges and helps resolve customer payment discrepancies by collaborating with multiple business areas. The position emphasizes strong communication, problem-solving, and the ability to manage priorities across tasks such as implementing profiles, testing systems, and identifying revenue