Operations Support Specialist

Schneider National, Inc.; Green Bay (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Incentive pay

Job summary

Schneider National, Inc. in Green Bay, WI is seeking an Operations Support Specialist to set up and maintain customer rate and accessorial profiles.

This role ensures accurate invoicing of accessorial charges and helps resolve customer payment discrepancies by collaborating with multiple business areas. The position emphasizes strong communication, problem-solving, and the ability to manage priorities across tasks such as implementing profiles, testing systems, and identifying revenue

Qualifications

• 1+ years of relevant work experience.
• Strong oral and written communication skills.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple priorities.

Responsibilities

• Execute all accessorial-related activities.
• Participate in the customer implementation process to create and maintain customer accessorial profiles.
• Communicate customer process concerns to accessorial stakeholders.
• Build strong relationships with customers.
• Create and maintain QSWIs and assist with system testing.
• Identify opportunities that capture additional accessorial revenue.

Skills

Customer communication

Problem solving

Multi-tasking

Analytical thinking

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Operations Support Specialist (263602)

Job Description

Operations Support Specialist - Job Number: 263602 - Full-time Monday - Friday 7:30 a.m. - 4:00 p.m.

Shift

1st Shift

Job overview:

Schneider is seeking an Operations Support Specialist in Green Bay to set up and maintain customer rate and accessorial profiles. The Operations Support Specialist will work with various areas of the business to ensure accurate invoicing of accessorial charges and identify resolutions of customer payment discrepancies.

Responsibilities:

• Execute all accessorial-related activities.
• Participate in the customer implementation process to create and maintain customer accessorial profiles.
• Communicate customer process concerns to accessorial stakeholders.
• Build strong relationships with customers.
• Create and maintain QSWIs and assist with system testing.
• Identify opportunities that capture additional accessorial revenue.

Skills and qualifications:

• One plus years of relevant work experience.
• Strong oral and written communication skills.
• Excellent problem-solving and analytic skills.
• Able to manage multiple priorities at once.

Pay and benefits:

• Medical, dental and vision insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Operations

Primary Location

USA-WISCONSIN-Green Bay

Building Location Address : 3101 S Packerland Dr , Green Bay, WI, 54313